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vetsak® Help Center EU

Our most important mission at vetsak® is to provide you with the best buying experience. That's why you'll find the answers to all your questions here. If you can't find the answer, please contact our customer service.

vetsak® Help Center

I would like to configure a sofa, but the configurator does not work.

Website

When will my favorite product be available again?

What about the 30 days trial?

I would like to test your product, however, I prefer not to place an order to test it out.

Do you offer Fabric Samples?

What's the secret behind vetsak® bean bags?

Can I adjust the filling volume of my vetsak® bean bag?

How can I repack my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

My vetsak product is over 30 days old and has defects. What can I do now that the return period has expired?

I find it so difficult to determine which fabric fits best in my home. Can you guys help me make a decision?

Product

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

I have questions about my vetsak product, which I bought in a store. Who is able to help me?

Can I pre-order for a specific date?

I live in Switzerland, UK or Norway and I would like to place an order. Is there anything I should be aware of?

Order

Do you ship worldwide?

Does vetsak deliver in parcels like DHL Box?

What are the shipping costs?

How long does it take to ship to my home country?

Delivery

What payment methods do you offer?

I would like to pay by invoice via Klarna, but I get an error message. Why is it not working?

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

I would like to return my product that I purchased from a retailer. Who can help me with this?

Returns + Refunds