Payment
Why am I not able to redeem my discount code?
Please make sure that you redeem the code in the correct store. If you have received a German email, the code must be redeemed on our German site (at the top right corner of our website you can change the language settings and the store). Unfortunate
Why am I not able to pay in instalments?
If payment in instalments is not possible, please reach out to the payment provide directly as they might decline this payment method.
My payment method was declined. How can I pay?
If your credit card was declined, this might be because your credit card only allows a certain purchase amount. Please reach out to your credit card institute on that, or try using another credit card. You can always choose to pay via bank transfer t
I have a discount code and a gift voucher. How can I add both?
Unfortunately, it is technically not possible to use 2 codes during the order process. Please provide our Customer Happiness Team with the codes, and we will make sure that you will be able to use both.