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Product - general

When will my favorite product be available again?

We are sorry that your favourite product is currently not available. To make sure that you don't miss out on when we will be able to ship it again, we recommend you sign up for our newsletter.

What about the 30 days trial?

We offer you the opportunity to try your new vetsak bean bag or sofa for 30 days risk-free and comfortably at home. If you decide within 30 days that your vetsak product is not a good fit for you, simply send us an email at [email protected] and we

I would like to test your product, however, I prefer not to place an order to test it out.

Absolutely! Just check out our store locator. You can simply enter the name of your city and see which retailers in your area offer your desired vetsak® product.

Can I order covers separately?

Of course you can. We offer individual covers for our bean bags, sofa modules as well as for our Footsak. Check out our covers here.

Are the vetsak® covers washable?

All covers (excluding leather) for our beanbags and sofas are washable. Please have a look at our care instructions for more information. All vetsak covers are interchangeable and are also available separately. Please visit our care instructions here

How should I take care of my vetsak® products?

We highly recommend you to follow our care instructions for our vetsak® products. Simply click here.

I want to buy a product for outdoor use. Can I leave it outside in winter?

Linen, canvas, pique, herringbone (waterproof*) and knit (water resistant**) guarantee an extremely high resistance to water, frost, heat, mould and mildew. Nevertheless, in winter or during longer absences, you should store your products in a dry, u

My vetsak product is over 30 days old and has defects. What can I do now that the return period has expired?

No worries, we´ve got you covered!. Our products are very durable. Normally, defects should not occur. However, if something should happen, we will gladly exchange the affected part for you if the defect occurs within 5 years. Please note that damage

Are there fabrics and colours that combine particularly well with each other?

Vetsak has put together 6 colour worlds for you to help you mix and match the right fabrics and colours. Within each colour world, you can mix and match any fabric. However, this does not mean that you cannot combine fabrics from different colour wor

I find it so difficult to determine which fabric fits best in my home. Can you guys help me make a decision?

Absolutely! Our Customer Happiness team is trained to advise you on this. Just send us photos and the dimensions of your space and we'll help you find your perfect vetsak product.

How do I know how many packages I will receive and why don't you ship your products in one package only?

Beanbag:. We ship our beanbag in 2 packages. One package contains the inner bag, and the other one contains the cover. Sofa:. Each Sofa Seat is shipped in 3 packages:. 1x Set 1 consisting of the mat and quilt,. 1x set 2 consisting of the EPP base and

My indoor product is placed by a window and is exposed to more sunlight. Can this cause a problem?

Sunlight and artificial light fade our leather and indoor covers over time. Therefore, we recommend that you avoid direct sunlight and very close and bright halogen light. If you would like to place your Sofa / Beanbag in a place that is frequently e

Can I sit with a dark pair of jeans on light fabrics without any problems?

We recommend that you do not regularly sit on the Sofa or Beanbag with a pair of dark jeans or trousers, especially with light fabrics such as Velvet Creme. Trousers are dyed, so the colour of the fabric may rub off on your seat after a while. Unfort

Do you still have your older fabrics?

You can find our remaining stock of older fabrics in our Outlet Store

Do you sell protective covers for your outdoor products?

Unfortunately, we do not sell protective covers for our Sofas and Beanbags. We recommend that you purchase them at a DIY store instead. Please ask them for advice on what you need to consider when covering the Sofa so that the air can continue to cir

Can I use my outdoor product indoors?

Absolutely! Our outdoor fabrics are also suitable for indoor use. If your Sofa / Beanbag is regularly exposed to sunlight, we recommend using an outdoor fabric. Our outdoor fabrics are UV and water resistant while being soft and cosy enough for indoo

Does vetsak sell B-grade products?

Since we always want to make sure that our customers have a flawless and perfect product, we do not sell B-grade products.

Does the 5 year warranty also apply to exchanges / replacement orders?

The 5 year warranty starts running when the original order gets delivered. No matter how many exchanges / replacement orders you receive in relation to an original product, the replaced item would only be under warranty for whatever time period was s