vetsak® Help Center EU logo
vetsak® Help Center EU logo

All articles

Returns + Refunds

What are the return policies?

Our first hope is that you are completely satisfied with your vetsak. If this is not the case, you can return the product within 30 days of receipt. We will take care of the return shipping and refund you the total amount once the package arrives in

I would like to return my order. Do I have to bring all packages to the parcel store myself?

If you only want to return a cover or a cushion, we will gladly send you a return label, which you can simply print out and attach to the package. For larger and heavier items such as our sofa or beanbag, we are happy to arrange a pickup via DPD for

I want to return my order, but I threw away the boxes. What can I do?

We want to make sure that your product arrives back at our warehouse without any damages, we therefore ask you to purchase boxes and use them for packaging. Unfortunately, we are not able to provide you with boxes.

I would like to return my product that I purchased from a retailer. Who can help me with this?

If you ever want to return an order purchased from a retailer, please contact the respective seller. If the seller does not take the product back, we unfortunately do not have the possibility to process the return.

I would like to initiate a return. When and how will I get my money back?

Depending on the size and number of items to be returned, we will either provide you with return labels or arrange a pickup for you. As soon as the goods arrive at our warehouse, they will be checked for completeness, damage, etc. This may take some

Can I return only parts of my order?

Yes you can!