When will my order arrive?
We are sure that you are eagerly waiting for our unique vetsak® comfort. You can check the delivery time on your order confirmation.
We are sure that you are eagerly waiting for our unique vetsak® comfort. You can check the delivery time on your order confirmation.
You will receive your shipping confirmation and tracking codes by email as soon as we ship your order so that you can easily track your shipment.
We transfer the details of your order to our warehouse soon after the order is placed to make sure that you receive your product as soon as possible. Therefore, if the order status is already advanced, it is unfortunately not possible for us to make
We hope that you won´t have any reason to cancel your order. If you do, our Customer Happiness Team will be happy to help you.
Our sofas and beanbags are always shipped in multiple packages. Therefore it can happen that not all packages are delivered at the same time. If you have not received all packages, we ask you to be patient for a few days.
In that case we ask you to contact our Customer Happiness Team. We will be happy to check this for you and make sure you receive all the parts as soon as possible.
We are sorry that your order is damaged. Please contact our Customer Happiness Team. We will make sure to replace the damaged part as soon as possible.
Please be advised that in this case the purchase contract was concluded with the seller. Since we are not authorised to provide any information about your order, payment or delivery time for reasons of data protection, we are not able to look up that
You can't use your desired vetsak product yet, because renovations still have to be completed or you have a trip planned?. No problem at all, we have a solution for that. During the checkout you see a field that says "please do not ship before the fo
We are happy to ship your favourite vetsak product to your home country, even if it´s not in the EU. Please be aware that delivery to any European country outside the EU can take between 10 - 20 days, in few cases even a bit longer. First your order
If you are a registered business with a VAT number, please contact our Customer Happiness Team in advance. Identification Number, please contact our Customer Happiness Team in advance. We will be happy to manually place your order for you and ensure
Please note that we cannot provide you with packaging/boxes in the event of a return. We therefore recommend that you do not dispose of the boxes until you are sure you want to keep your order.
We do not currently offer an assembly service. However, our Sofa is easy to assemble. Here you can find a video with instructions.
We will be happy to help you if you are experiencing any problems in the ordering process. In such a case, please always send us a screenshot by e-mail and try to describe the problem as precisely as possible i.e. Do you see an error message / a whit
Please note that our 30-day return policy applies from the date of delivery of the order. We therefore ask you to check the goods for missing components and errors as soon as possible, otherwise we will not be able to send you a replacement delivery
If a parcel is damaged upon delivery, we recommend to refuse delivery of that parcel. In this case the damaged parcel is being returned to us. If the order has already been delivered, please send a picture of that damaged parcel to [email protected]