We are sure that you are eagerly waiting for our unique vetsak® comfort. You can check the lead time on your order confirmation. You will be notified once your order has been dispatched. We will provide the tracking number of all parcels. Delivery ti
You will receive your shipping confirmation and tracking codes by email as soon as we ship your order so that you can easily track your shipment. You will also find updated shipping information in your customer account under each order.
Please contact our Customer Happiness Team either via phone or chat and we will try to make the desired change for you.
We hope that you won´t have any reason to cancel your order. If you do, our Customer Happiness Team will be happy to help you.
Our sofas and beanbags are always shipped in multiple packages. Therefore it can happen that not all packages are delivered at the same time. If you have not received all packages, we ask you to be patient for a few days. You can find a detailed trac
In that case we ask you to contact our Customer Happiness Team. We will be happy to check this for you and make sure you receive all the parts as soon as possible.
We are sorry that your order is damaged. Please share a photo of the damaged item(s) with our Customer Happiness Team. We will make sure to replace the damaged part as soon as possible.
Please be advised that in this case the purchase contract was concluded with the seller. Since we are not authorised to provide any information about your order, payment or delivery time for reasons of data protection, we are not able to look up that
You can't use your desired vetsak product yet, because renovations still have to be completed or you have a trip planned?. No problem at all, we have a solution for that. In your shopping cart you see a field that says "add order note". Just pop a da
We are happy to ship your favourite vetsak product to your home country, even if it´s not in the EU. Our prices are exclusive of VAT. Please be aware that delivery to any European country outside the EU can take between 10 - 20 days, in few cases eve
Please note that we cannot provide you with packaging/boxes in the event of a return. We therefore recommend that you do not dispose of the boxes until you are sure you want to keep your order.
We will be happy to help you if you are experiencing any problems in the ordering process. In such a case, please always send us a screenshot by e-mail and try to describe the problem as precisely as possible i.e. Do you see an error message / a whit
Please note that our 30-day return policy applies from the date of delivery of the order. We therefore ask you to check the goods for missing components and errors as soon as possible, otherwise we will not be able to send you a replacement delivery
If a parcel is damaged upon delivery, we recommend to refuse delivery of that parcel. In this case the damaged parcel is being returned to us. If the order has already been delivered, please send a picture of that damaged parcel to [email protected]
Our Customer Happiness Team will be happy to manually create an order without VAT for you. Please send us an email and provide the following data:. * your full name. * your delivery address. * your company's VAT-ID-Number. * the exact items you would
Once we ship your order we will automatically email your invoice to you. If you can't find it, feel free to reach out to our Customer Happiness Team at [email protected]. If you need an invoice before making a payment, we can provide you with a prof
You're welcome to postpone your shipping date as far as you need to.