vetsak® Help Center EU logo
vetsak® Help Center EU logo

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Do you ship worldwide?

We currently only deliver to the countries in the European Union that are listed on our Delivery page. Delivery is free within the European Union. Deliveries outside the EU may incur additional charges. For more information concerning the shipping, p

Does vetsak deliver in parcels like DHL Box?

Unfortunately we don't.

What are the shipping costs?

You can find information about our shipping costs here.

How long does it take to ship to my home country?

Shipping time to your home country depends on the courier:. Shipped via DPD: Germany: 1-3 working days Austria, Denmark, Greece, Ireland, Poland, Slovakia, Slovenia, Czech Republic: 3-5 working days Switzerland, UK: 10 - 20 working days (delivery mig

Can I arrange a delivery date with you?

Unfortunately, that is not possible because we have no control over the courier's potential delays. If your order is being delivered by DPD, you can arrange a desired delivery date directly with DPD by providing them with your tracking number. You wi

I did not receive all my packages. What can I do?

Our sofas and beanbags are always shipped in multiple packages. Therefore it can happen that not all packages are delivered at the same time. If you have not received all packages, we ask you to be patient for a few days.

I live in Switzerland, UK or Norway and I would like to place an order. Is there anything I should be aware of?

We are happy to ship your favourite vetsak product to your home country, even if it´s not in the EU. Please be aware that delivery to any European country outside the EU can take between 10 - 20 days, in few cases even a bit longer. First your order

How do I know how many packages I will receive and why don't you ship your products in one package only?

Beanbag:. We ship our beanbag in 2 packages. One package contains the inner bag, and the other one contains the cover. Sofa:. Each Sofa Seat is shipped in 3 packages:. 1x Set 1 consisting of the mat and quilt,. 1x set 2 consisting of the EPP base and

What happens to the pallet on which the Rhenus forwarding company delivered my Sofa?

Rhenus delivers your sofa on disposable pallets, which are not taken away again. You can, therefore, simply dispose of them.

I have configured a sofa. Where can I see the delivery time?

Please place your configuration in the shopping cart. There, you will be able to see the delivery time for each module and individual product.

Do you deliver to Turkey?

Unfortunately, we do not currently have the option to deliver to Turkey. However, you can have your order delivered to any address in the EU and arrange delivery to Turkey from there on your own.

My order was shipped with the freight forwarder Rhenus. How can I track my shipment?

A freight forwarder operates differently than, e.g., DHL or DPD. Since Rhenus will contact you directly by phone regarding a delivery date, there is no tracking for Rhenus deliveries. You can therefore assume that the agreed delivery date will be met

Which shipping service provider do you use?

The shipping service we use depends on the destination country and the number of parcels. Enclosed you will find a corresponding overview:. The order consists of more than 26 parcels: RhenusRhenus works with subcontractors. Therefore, it may be that

I live in a mountainous region. Can it be delivered here without any problems?

Delivery to a mountainous region is possible but involves higher delivery costs, which we are obliged to charge the customer.

Will my order be carried into my house / apartment?

No, we only deliver to the curb.