vetsak® Help Center EU logo
vetsak® Help Center EU logo

All articles

I would like to request a replacement delivery to a non EU country. Will I have to pay for customs and delivery again?Updated 25 days ago

Customs will charge you even for the replacement delivery. In case we made a mistake (e.g. we sent a wrong item), we will reimburse you for the custom fees. In this case we won't charge delivery fees. If you ordered a wrong item or would like to exchange items, you will have to pay for both delivery and customs. 

Was this article helpful?