vetsak® Help Center EU logo
vetsak® Help Center EU logo

All articles

Why am I being charged for a delivery with Rhenus?Updated 3 months ago

When we deliver with Rhenus, you might be charged in the following cases: 

1. You live in a mountainous region

2. You agreed on a delivery date with Rhenus but you weren’t present at the time of delivery. 

3. You are not able to accept the delivery of your order within 3 working days of Rhenus contacting you and your order needs to be stored. 

4. You request a delivery to a different address

Was this article helpful?