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I am unable to redeem my discount code. What is the issue?Updated 4 months ago

Please ensure that you are attempting to redeem the code on the correct shop (if you registered for the newsletter on the EN site, for example, then you will also need to redeem it on the EN site and not on the DE, FR, NL, IT, US or ZA sites). 

Is the code still valid? 

Also, please make sure that you're not trying to use it on reduced items.

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